Contact Us

We're delighted to have you here at LACE MOLLY. Whether you're looking for more details about a dress, need an update on your order, or have a question about your shopping experience, we're always happy to help. Our goal is to make every interaction with us as thoughtful and enjoyable as finding your next favorite look.


Reach Our Team

Customer Support Email

📧 love@lacemolly.com

For the quickest assistance, please send us an email with a brief description of your question. If you're contacting us about an existing order, including your order number will help us locate your purchase and respond more efficiently.

We aim to reply within 24–48 business hours, Monday through Friday.

We're Here to Help

Our Customer Support Team can assist you with:

  • Order Updates & Tracking

  • Shipping Questions

  • Returns & Refunds

  • Product Information

  • Size & Fit Guidance

  • Payment Concerns

  • Website Support

  • General Feedback & Inquiries

No matter where you are in your shopping journey, we're here to help make things easier.

Business Information

LACE MOLLY

108 W Old Fort Rd Pikeville, NC 27863 United States

Business Correspondence Only – Not a Return Address

Please be aware that this address is intended for business correspondence and is not our return warehouse. If you need to send an item back, please email our Customer Support Team first. We'll provide the correct return address and instructions once your request has been reviewed.

Customer Service Hours

Monday–Friday: 9:00 AM–6:00 PM EST Saturday–Sunday: Closed

Messages received outside our regular business hours will be answered on the next available business day. During holidays or busy shopping periods, responses may occasionally take a little longer.

How to Get Help Faster

When contacting us, please include the following information whenever relevant:

  • Your full name

  • Your email address

  • Your order number

  • A clear explanation of your question or concern

If your order arrives damaged, defective, or incorrect, please attach photos of the item, shipping package, and shipping label. This helps our team understand the situation and determine the best next step.

A Note from LACE MOLLY

At LACE MOLLY, we believe a lovely shopping experience is about more than discovering a beautiful dress. It's also about feeling heard, supported, and cared for along the way. Your trust means a great deal to us, and we're always glad to help whenever you need us.

🌼 LACE MOLLY — Your Questions Matter. Your Style Inspires Us.